INTRODUCTION

Studying psychology in various contexts presents challenges, particularly in team psychology, which examines how team structures and learning processes affect dynamics. This research focuses on Bachelor’s and Master’s students to gain insights into their communication and teamwork skills. Key soft skills highlighted include Clear Communication, Active Listening, Empathy, Adaptability, and Conflict Resolution. Developing these skills enhances individual performance and fosters a culture of collaboration. Leaders who prioritize empathy and active listening promote open communication and improve team dynamics. With advancements in technology, virtual training offers new ways to cultivate these essential skills, contributing significantly to personal and organizational success (Amer, 2008, Soft skills at work: Technology for career success; Goleman, 1996, Emotional intelligence: Why it can matter more than IQ; Veritasium, 2012, The science of thinking).

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